CATEGORY: Organization
ATTENTION: Parts Managers
SUBJECT: Parts Ordering Procedures
Until such time as the volume of parts ordered governs a chance in ordering
procedures, we will attempt to process orders for immediate or following
day shipment.
Types of Orders
Until further notice Parts Orders are classified as Emergency Order or
Non Emergency Order.
Emergency Order
Emergency Orders received by 1:00 P.M. Pacific Standard Time will be
processed and shipped the same day.
Emergency Ordered received after 1:00 P.M. will be shipped the following day.
Vehicle Identification Number (V.I.N.) must be given.
Non Emergency Order
Non Emergency Orders will normally be shipped the following day but no later
than two days after being received.
Backorders
Backorders pertaining to Emergency or Non Emergency Parts Orders will be
shipped as soon as parts are received in Irvine, California.
All unreleased backorders will be listed and sent to the dealers on a
monthly basis.
Backorders may be cancelled upon request.
Released backorders are not subject to cancellation.
All Orders
Parts Orders can be submitted by telephone, TWX or mail.
Dealer is responsible for part number accuracy and dealer code accuracy.
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