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SERVICE BULLETINNUMBER SW-05-9/81 |
CATEGORY: WARRANTY
ATTENTION: ALL DMC DEALERS/SERVICE MANAGERS
SUBJECT: WARRANTY SERVICE
TIRES
BATTERIES
RADIOS
As mentioned in the DMC warranty folder, the above items are
covered by separate warranties with different steps that the
vehicle owner must take to obtain warranty service.
TIRES: The vehicle owner should contact the local Goodyear
Tire dealer. DMC dealers can also do this on behalf
of the vehicle owner and should assist owners if
necessary. (See DMC and Goodyear warranty folder).
BATTERIES: The vehicle owner should contact a local AC-Delco
dealer. DMC dealers can also do this on behalf of
the vehicle owner and should assist owner if
necessary. (See DMC warranty folder).
RADIOS: A). The owner/or the DMC dealer on the owner's
behalf should contact a local Craig warranty
station who will remove, repair and reinstall
the unit. The removal and installation of the
unit is not covered by Craig's warranty and the
owner may be charged for removal and reinstallation.
However, the owner may present the paid bill for
removal and installation to the DMC dealer for
reimbursement. Dealers may claim such reimbursement
via the DMC service transaction.
B). The DMC dealer can remove the radio and have it
repaired at a local Craig station and can claim
removal and installation via the DMC service
transaction.
C). The DMC dealer can remove the unit and install a
floater unit, which is part of the initial dealer
parts kit, then claim removal and installation via
the DMC service transaction. After the unit has
been repaired by the Craig warranty station it
should be returned to DMC dealer floater stock.
We trust this information clarifies the aforementioned procedures.
Please inform all personnel concerned.
Sincerely,
Lutz Feuerabendt
Technical Service Manager ISSUED: 9/2/81